Senior IT Service Manager

At Lobox, we value diversity and are committed to creating an inclusive work environment for all employees

Position: Senior IT Service Manager

Location: New York, New York, United States

Company: Lobox

Salary: $107 Per hour

Job Type: Contract

Industry: Information Technology & Services

Job Description:

We are currently seeking a highly experienced Senior IT Service Manager to join our team at Lobox. As a Senior IT Service Manager, you will play a crucial role in managing and improving the delivery of IT services to our clients. Your primary responsibility will be to ensure that our IT services are delivered efficiently, effectively, and in alignment with our clients' needs and expectations.

Key Responsibilities:

1. Develop and maintain a comprehensive understanding of our clients' business needs, objectives, and requirements.
2. Lead a team of IT service professionals, providing guidance, coaching, and support to ensure high-quality service delivery.
3. Develop and implement strategies to improve the efficiency and effectiveness of IT service delivery, while also ensuring a high level of customer satisfaction.
4. Manage the service lifecycle, from planning and design to delivery and ongoing support.
5. Collaborate with cross-functional teams, including IT operations, project management, and business development, to ensure the successful delivery of IT services.
6. Develop and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams.
7. Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions as needed.
8. Stay up-to-date with industry trends and best practices in IT service management, and make recommendations for process improvements and technology investments.
9. Ensure compliance with relevant regulatory requirements and company policies.

Qualifications:

1. Bachelor's degree in Information Technology, Computer Science, or a related field.
2. At least 8 years of experience in IT service management, with a proven track record of successfully managing large-scale IT service delivery.
3. Strong leadership skills, with the ability to inspire and motivate a team to achieve their full potential.
4. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
5. In-depth knowledge of IT service management frameworks and methodologies, such as ITIL and COBIT.
6. Proven experience in developing and implementing IT service improvement strategies.
7. Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely manner.
8. Experience in managing vendor relationships and contracts.
9. Relevant certifications, such as ITIL, PMP, or Six Sigma, are highly desirable.

We offer competitive salaries, a comprehensive benefits package, and opportunities for professional development and growth. If you are a highly driven and experienced IT service management professional, we encourage you to apply for the role of Senior IT Service Manager at Lobox.