IT Support Manager

We are looking for a highly motivated and results-driven individual who is passionate about technology and has a strong desire to lead and develop a team

Job Title: IT Support Manager

Location: San Francisco, California, United States

Salary: $171000 - $208000

Position Overview: We are seeking an experienced IT Support Manager to join our dynamic team. As the IT Support Manager, you will be responsible for overseeing and managing the daily operations of our IT support team. This role requires strong technical knowledge, exceptional leadership skills, and the ability to effectively manage a team in a fast-paced environment.

Key Responsibilities:

• Manage and lead a team of IT support technicians, providing support, training, and guidance as needed
• Develop and implement IT support processes and procedures to ensure efficient and effective resolution of technical issues
• Monitor team performance and identify areas for improvement, providing coaching and feedback as needed
• Collaborate with other departments to understand their technology needs and ensure timely and effective support
• Proactively identify potential IT issues and implement solutions to prevent or minimize downtime
• Manage and maintain IT systems, including hardware, software, and network infrastructure
• Oversee the procurement and maintenance of IT equipment and software licenses
• Develop and maintain relationships with external vendors and service providers
• Stay current with industry trends and advancements in technology, making recommendations for improvement as needed
• Create and maintain documentation, including user guides and standard operating procedures

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in IT support, with at least 2 years in a supervisory or management role
• Strong technical knowledge and experience with various operating systems, hardware, and software
• Excellent leadership and communication skills
• Proven experience in managing and developing a team
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Experience with project management and budgeting
• Knowledge of IT security best practices
• Ability to adapt to changing technology and business needs

If you thrive in a fast-paced, collaborative environment and have a proven track record in IT support management, we want to hear from you! Apply now to join our team as the IT Support Manager and take your career to the next level.