Systems Support Analyst

If you are a self-motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for the Systems Support Analyst position at Lobox

Job Title: Systems Support Analyst

Location: San Francisco, California, United States

Salary: $133000 - $160000

Company: Lobox

Position Overview: Lobox is seeking a highly skilled and motivated Systems Support Analyst to join our dynamic team. As a Systems Support Analyst, you will be responsible for providing technical support and troubleshooting to our internal and external clients. You will work closely with our IT team to ensure the smooth operation of our systems and provide timely resolutions to any technical issues that may arise. The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work in a fast-paced and constantly evolving environment.

Key Responsibilities:

• Provide technical support to end-users via phone, email, and in-person
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems and software
• Monitor systems to ensure they are functioning properly and perform routine maintenance tasks
• Collaborate with the IT team to identify and implement solutions to improve system efficiency
• Document all technical support activities and resolutions in our ticketing system
• Train end-users on new systems and software as needed
• Keep up-to-date with the latest technology trends and make recommendations for system improvements
• Maintain and manage user accounts and permissions

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IT support or a similar role
• Strong knowledge of computer hardware, software, and network systems
• Experience with troubleshooting and resolving technical issues
• Excellent communication skills, both written and verbal
• Ability to work independently and in a team environment
• Detail-oriented with strong organizational and time-management skills
• Experience with ticketing systems and remote support tools
• Ability to adapt to a fast-paced and constantly changing environment
• Certifications in IT support or related fields are a plus

Lobox is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer a competitive salary, benefits package, and opportunities for career growth within our organization. Join our team and be a part of our mission to provide top-notch technical support to our clients.