Key Responsibilities:

Manage a team of IT professionals, including hiring, training, and performance management.
Develop and implement IT service strategies, policies, and procedures to ensure the efficient and effective operation of our IT services.
Oversee the maintenance, troubleshooting, and upgrading of our systems and infrastructure, including hardware, software, and network components.
Ensure the security and integrity of our systems and data through regular backups, disaster recovery planning, and risk management.
Collaborate with cross-functional teams to identify and implement innovative solutions to improve our IT services and support our business objectives.
Monitor and analyze IT service metrics to identify areas for improvement and implement corrective actions.
Manage budget and resources for IT services, including hardware, software, and staffing.
Keep up-to-date with industry trends and advancements in technology to ensure our company remains at the forefront of IT services.
Provide excellent customer service by addressing and resolving IT issues in a timely and professional manner.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in IT services, with at least 2 years in a managerial role.
Strong technical background and knowledge of hardware, software, and network systems.
Excellent leadership and people management skills.
Proven experience in developing and implementing IT service strategies and policies.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Certifications in IT service management, such as ITIL, are a plus.

If you are a motivated and experienced IT Services Manager looking for a challenging and rewarding opportunity, we encourage you to apply today.

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