Key Responsibilities:

Develop and maintain positive and productive relationships with clients, acting as their main point of contact for all technical inquiries and issues.
Understand clients' business goals and provide strategic guidance on how our products and services can best support their objectives.
Collaborate with our sales team to identify new business opportunities and drive revenue growth.
Manage the implementation of our products and services, ensuring timely and successful delivery to clients.
Act as a liaison between clients and our internal technical teams, providing clear and effective communication to ensure the smooth resolution of any technical issues.
Conduct regular performance reviews and provide technical support and training to clients to ensure they are maximizing the value of our products and services.
Proactively identify potential risks and issues and provide solutions to mitigate them.
Keep up-to-date with industry trends and best practices, and share this knowledge with clients to improve their overall experience.
Provide regular reports and updates to senior management on key account metrics and performance.

Qualifications:

Bachelor's degree in Computer Science, Information Technology or a related field.
Minimum of 5 years of experience in a technical account management role, preferably in the software or technology industry.
Proven track record of building and maintaining strong client relationships.
Strong technical background with experience in software development, implementation, and troubleshooting.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
Strong project management skills with the ability to manage multiple projects simultaneously.
Proactive and solution-oriented mindset with the ability to think critically and problem-solve in a fast-paced environment.
Strong business acumen and understanding of the sales process.
Ability to travel to client sites as needed.

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