Key Responsibilities:

Lead and supervise a team of support engineers, providing guidance, coaching, and performance evaluations.
Oversee the daily operations of the systems support team, ensuring all tasks are completed efficiently and on time.
Monitor and maintain the company's systems, including hardware, software, and network infrastructure.
Troubleshoot and resolve complex technical issues and provide timely resolutions to minimize downtime.
Develop and implement processes and procedures to optimize system performance and ensure continuous improvement.
Collaborate with cross-functional teams to identify and resolve system-related issues.
Manage system upgrades and ensure compatibility with existing infrastructure.
Develop and maintain system documentation, including user manuals, standard operating procedures, and training materials.
Conduct regular system audits and implement security measures to protect against potential threats.
Stay up-to-date with industry trends and advancements in technology to identify opportunities for improvement and recommend solutions.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in a systems support or engineering role.
Proven experience in a leadership or supervisory role.
Strong knowledge of operating systems, databases, and network infrastructure.
Proficient in troubleshooting and resolving technical issues.
Excellent communication and interpersonal skills.
Able to prioritize tasks and manage multiple projects simultaneously.
Familiarity with ITIL processes and best practices.
Ability to work under pressure and meet tight deadlines.
Certifications in relevant technologies, such as Microsoft, Cisco, or CompTIA, are a plus.

Why Join Our Team:

Competitive salary and benefits package.
Opportunities for career growth and development.
Dynamic and collaborative work environment.
Cutting-edge technology and tools.
Supportive and inclusive company culture.

If you are a highly motivated and driven individual with a passion for technology and leadership, we encourage you to submit your application for consideration.

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