Job details

Benefits:

Prescription drug coverage

About the Role: We are seeking a highly skilled Technical Account Specialist Lead to join our team at Lobox. As the Technical Account Specialist Lead, you will be responsible for managing a team of Technical Account Specialists and providing technical support and guidance to our clients. You will be the primary point of contact for our clients, ensuring their technical needs are met and their satisfaction is maintained.

Key Responsibilities:

Manage a team of Technical Account Specialists and provide leadership, guidance, and support to ensure their success

Act as the main point of contact for our clients and build strong relationships with key stakeholders

Understand the technical needs of our clients and provide solutions to meet their requirements

Develop and maintain a deep understanding of our products and services to effectively support our clients

Troubleshoot technical issues and provide timely and efficient resolutions

Collaborate with cross-functional teams to ensure timely delivery of projects and address any technical issues

Create and maintain technical documentation and training materials for our clients

Provide regular updates and reports to management on client satisfaction and team performance

Stay up-to-date with industry trends and advancements to continuously improve our technical support services

Mentor and train new Technical Account Specialists to ensure they are equipped with the necessary skills and knowledge to support our clients effectively

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum of 5 years of experience in a technical support or account management role

Previous experience managing a team is preferred

Strong technical background with knowledge of software and hardware systems

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients

Proven track record of providing exceptional technical support and resolving complex technical issues

Ability to multitask and work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Knowledge of project management methodologies is an asset

Willingness to continuously learn and adapt to new technologies and processes

At Lobox, we value diversity and we are committed to creating an inclusive work environment for all our employees. We offer a competitive salary and benefits package, as well as opportunities for growth and career development.

Apply now and join our dynamic team as a Technical Account Specialist Lead.