Key Responsibilities:

Lead and manage a team of IT support technicians, providing guidance, training, and performance evaluations.
Develop and implement IT support procedures and policies to ensure consistent and effective support services.
Monitor and maintain the organization's IT systems, including hardware, software, and network infrastructure.
Troubleshoot and resolve technical issues reported by end-users, ensuring timely and satisfactory resolution.
Communicate with various departments and stakeholders to understand their IT needs and provide appropriate solutions.
Ensure compliance with data security and privacy regulations, implementing necessary measures to safeguard sensitive information.
Manage IT inventory and budget, making recommendations for hardware and software upgrades as needed.
Stay up-to-date with industry trends and advancements, making recommendations for improving IT infrastructure and processes.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role.
Strong technical knowledge of hardware, software, and network systems.
Experience with Windows and Mac operating systems, Active Directory, and Microsoft 365.
Excellent problem-solving and critical thinking skills.
Ability to effectively manage a team and foster a positive and collaborative work environment.
Proven track record of implementing and improving IT support processes and procedures.
Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization.

If you thrive in a fast-paced and challenging environment and have a passion for technology, we want to hear from you. Come join our team as the IT Support Lead and make a significant impact on our organization's IT infrastructure.

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