Senior Technical Account Manager

At Lobox, we value diversity and are committed to creating an inclusive environment for all employees

Position: Senior Technical Account Manager

Location: New York, New York, United States

Job Type: Contract

Salary: $107 Per hour

Overview: Lobox is seeking a highly motivated and experienced Senior Technical Account Manager to join our dynamic team. As a Senior Technical Account Manager, you will play a crucial role in building and maintaining strong relationships with our clients. You will serve as the primary point of contact for all technical issues and work closely with cross-functional teams to ensure the successful delivery of our products and services.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, maintaining strong relationships and ensuring client satisfaction
• Understand clients' technical needs and provide tailored solutions that meet their business objectives
• Collaborate with sales, product, and engineering teams to identify and implement strategies for clients' technical success
• Conduct regular technical account reviews to ensure that clients are getting the most out of our products and services
• Act as a liaison between clients and internal teams to resolve technical issues and escalations in a timely manner
• Monitor and analyze clients' usage of our products and services, providing recommendations for optimization and improvement
• Stay up-to-date with industry trends and best practices, and proactively share insights with clients to help them achieve their business goals
• Participate in the development and delivery of client training and onboarding programs
• Identify opportunities for upselling and cross-selling our products and services to existing clients
• Travel to client sites as needed to build and maintain relationships and provide onsite technical support

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field
• Minimum of 5 years of experience in a technical account management or similar role
• Proven track record of managing and growing relationships with large enterprise clients
• Strong technical background and understanding of software development processes
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical clients
• Strong problem-solving skills and ability to think critically and creatively
• Ability to work independently and manage multiple clients and projects simultaneously
• Willingness to travel up to 30% of the time

We offer competitive salaries, comprehensive benefits, and opportunities for growth and development within the company. If you are passionate about building strong client relationships and have a strong technical background, we encourage you to apply for the role of Senior Technical Account Manager at Lobox.