Principal Technical Account Manager

If you are a results-driven and customer-focused individual with a strong technical background, we invite you to apply for the role of Principal Technical Account Manager at Lobox

Position: Principal Technical Account Manager

Location: San Francisco, California, United States

Job Type: Full-time

Salary: $310000 - $360000

Lobox is seeking a highly experienced and driven Principal Technical Account Manager to join our team. As a Principal Technical Account Manager, you will be responsible for maintaining and growing relationships with our key clients, ensuring their satisfaction with our products and services. You will serve as the primary point of contact for these clients and will work closely with cross-functional teams to provide technical solutions and support.

Key Responsibilities:

• Develop and maintain strong relationships with key clients, understanding their business needs and challenges
• Serve as the primary point of contact for technical inquiries and escalations from clients
• Collaborate with cross-functional teams including Sales, Product, and Engineering to provide technical solutions and support to clients
• Conduct regular business reviews with clients to assess their satisfaction and identify areas for improvement
• Proactively identify and address potential issues or risks with clients, providing timely and effective resolutions
• Stay up-to-date with industry trends and best practices, and provide recommendations for improvements to our products and services
• Act as a product expert, providing guidance and training to clients on the use of our products and services
• Mentor and train junior Technical Account Managers, sharing your knowledge and expertise to help them grow in their roles

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field
• Minimum of 7 years of experience in a Technical Account Management role, preferably in the software industry
• Strong technical background and understanding of software development processes
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients at all levels
• Proven track record of successfully managing multiple clients and projects simultaneously
• Experience working with cross-functional teams and managing escalations
• Ability to think strategically and provide innovative solutions to complex technical problems
• Strong analytical and problem-solving skills
• Self-motivated and able to work independently and as part of a team
• Willingness to travel to client sites as needed

At Lobox, we value diversity and are committed to creating an inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development within the company.

Join our team and be a part of shaping the future of our company and our clients' success.