Senior IT Support Specialist

If you are a self-motivated, customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity

Position: Senior IT Support Specialist

Location: New York, New York, United States

Salary: $69 Per hour

Benefits:

• Dental insurance

Key Responsibilities:

• Serve as the primary point of contact for all IT support requests, including troubleshooting hardware and software issues, network connectivity problems, and email and system access concerns.
• Provide technical support for all company devices, including desktops, laptops, printers, and mobile devices.
• Manage and maintain our company's network infrastructure, including servers, switches, firewalls, and routers.
• Ensure the security and integrity of our company's data and systems by implementing and enforcing IT policies and procedures.
• Collaborate with other IT team members to identify and implement system improvements and upgrades.
• Create and maintain documentation for all IT processes and procedures.
• Train new employees on our company's technology systems and provide ongoing support and training for existing employees.
• Stay up-to-date on the latest technology trends and make recommendations for new hardware and software solutions.
• Provide on-call support during off-hours and weekends as needed.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in an IT support role, preferably in a fast-paced and dynamic environment.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and networking principles.
• Experience with virtualization technologies, such as VMware or Hyper-V.
• Familiarity with cloud computing platforms, such as AWS or Azure.
• Excellent problem-solving and troubleshooting skills with the ability to work under pressure.
• Proven ability to manage multiple tasks and meet deadlines.
• Strong communication and interpersonal skills.
• Relevant certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE), are a plus.

We offer a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) plan, and paid time off. This is a full-time position with opportunities for growth and advancement within our organization.

Join our team and be a part of our mission to provide exceptional IT support to our employees and drive our company's success.