IT Operations Specialist

At Lobox, we value diversity and are committed to creating an inclusive work environment

Position: IT Operations Specialist

Location: New York, New York, United States

Salary: $97 Per hour

About the Role: Lobox is seeking an experienced IT Operations Specialist to join our dynamic and growing team. As an IT Operations Specialist, you will play a vital role in ensuring the smooth operation and maintenance of our company's IT systems and infrastructure. You will be responsible for managing and resolving IT-related issues, providing technical support, and implementing new technologies to improve our overall operations.

Key Responsibilities:

• Monitor and maintain the stability and performance of our company's IT systems and infrastructure, including servers, networks, and devices
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Perform regular system updates, patches, and backups to ensure data integrity and security
• Collaborate with cross-functional teams to implement new technologies and processes to improve efficiency and productivity
• Manage user accounts, permissions, and access levels to ensure data confidentiality and compliance with company policies
• Provide technical support to end-users, including troubleshooting hardware and software issues, installing and configuring new equipment, and training employees on IT systems and processes
• Maintain inventory of all hardware and software assets, including licenses, warranties, and service agreements
• Develop and maintain technical documentation, including standard operating procedures, network diagrams, and user manuals
• Stay up-to-date with emerging technologies and trends in the IT industry, and make recommendations for their implementation to enhance our operations
• Participate in on-call rotation to respond to critical IT issues outside of regular business hours

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 3 years of experience in IT operations and technical support
• Strong knowledge of network infrastructure, including LAN/WAN, routers, switches, and firewalls
• Experience with virtualization technologies, such as VMware or Hyper-V
• Proficient in Windows and Linux operating systems
• Excellent troubleshooting and problem-solving skills
• Experience with cloud computing and SaaS applications is a plus
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Proven ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment
• Industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), are preferred

We offer competitive compensation, benefits, and opportunities for professional growth and development. If you are a highly motivated and talented IT professional, we want to hear from you. Apply now to join our team as an IT Operations Specialist.