Junior Service Desk Analyst

If you are a highly motivated individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity

Position: Junior Service Desk Analyst

Location: New York, New York, United States

Salary: $60 Per hour

Job Overview: As a Junior Service Desk Analyst, you will be responsible for providing technical support and troubleshooting assistance to customers via phone, email, and chat. You will serve as the first point of contact for all customer inquiries and will be responsible for resolving issues in a timely and efficient manner. You will also be responsible for documenting all customer interactions and escalating complex issues to the appropriate department.

Key Responsibilities:

• Provide excellent customer service by addressing all customer inquiries and issues in a timely and professional manner
• Troubleshoot technical issues and provide solutions to customers via phone, email, and chat
• Document all customer interactions and resolutions in a detailed and accurate manner
• Escalate complex issues to the appropriate department for further investigation and resolution
• Collaborate with team members to identify and implement process improvements to enhance the customer experience
• Stay up-to-date with the latest technology and industry trends to provide efficient and effective support to customers
• Adhere to company policies and procedures while providing exceptional customer service

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-2 years of experience in a customer service or technical support role
• Strong communication skills, both verbal and written
• Excellent problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of basic computer hardware and software troubleshooting
• Familiarity with help desk ticketing systems is a plus
• Customer-centric mindset and a passion for providing exceptional customer service

Working Conditions:

• This is a full-time position with a typical schedule of Monday-Friday, 9 am-5 pm.
• Some evening and weekend work may be required for urgent issues or projects.
• The job may require sitting or standing for extended periods and using a computer for extended periods.
• This role may require occasional travel to client sites for training or support.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join our dynamic team and play a crucial role in providing exceptional support to our customers.