IT Service Manager

If you are a highly motivated and results-driven IT professional with a passion for delivering exceptional IT services, then we want to hear from you! Join our team as the IT Service Manager and be a part of our organization's growth and success.

Job Title: IT Service Manager

Location: New York, New York, United States

Salary: $92 Per hour

Position Overview: We are seeking a highly experienced and dynamic IT Service Manager to join our team. As the IT Service Manager, you will be responsible for managing and overseeing all aspects of our company's IT services. This includes overseeing the daily operations of our IT department, managing a team of IT professionals, and ensuring that all IT services are delivered efficiently and effectively to meet the needs of our organization.

Key Responsibilities:

• Lead and manage a team of IT professionals, providing guidance, support, and coaching to ensure high performance and productivity.
• Develop and implement IT strategies, policies, and procedures to ensure the smooth and efficient delivery of IT services.
• Oversee the daily operations of the IT department, including the management of hardware, software, and network infrastructure.
• Ensure that all IT services, including help desk support, system maintenance, and upgrades, are delivered in a timely and efficient manner.
• Monitor and analyze IT service performance, identify areas for improvement, and implement solutions to enhance the overall efficiency and effectiveness of IT services.
• Collaborate with other departments to understand their IT needs and provide solutions to meet their requirements.
• Manage relationships with external vendors and service providers to ensure that all IT services are delivered to meet the needs of the organization.
• Develop and manage IT budgets, ensuring that all expenditures are within the allocated budget and in line with the organization's financial goals.
• Stay up-to-date with the latest IT trends, technologies, and best practices, and recommend new solutions to improve IT services.
• Ensure compliance with all IT security policies and procedures to safeguard the organization's data and systems.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 7 years of experience in IT management, with a proven track record of managing IT services and teams.
• Strong knowledge of IT infrastructure, including hardware, software, and network systems.
• Experience with IT project management, including planning, budgeting, and execution.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Strong leadership and people management skills, with the ability to motivate and inspire team members.
• Proven analytical and problem-solving abilities.
• Experience working in a fast-paced and dynamic environment.
• ITIL certification is preferred.