Key Responsibilities:

Oversee the delivery of IT services to clients, ensuring that they meet or exceed service level agreements (SLAs)
Develop and implement IT service strategies and processes to improve efficiency and effectiveness
Lead a team of IT service professionals, providing guidance, coaching, and support to ensure their success
Monitor and analyze service metrics to identify areas for improvement and implement corrective actions
Collaborate with other departments, such as IT operations, sales, and customer service, to ensure a seamless delivery of IT services to clients
Develop and maintain relationships with clients, acting as the main point of contact for any service-related inquiries or issues
Stay up-to-date with industry trends and best practices to continuously improve our IT service offerings
Manage the IT service budget, ensuring that resources are allocated effectively and efficiently
Conduct regular performance evaluations for team members and provide ongoing feedback and training to foster their professional growth

Requirements:

Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 5 years of experience in IT service management, with at least 2 years in a leadership role
Strong knowledge of IT service management frameworks, such as ITIL
Excellent leadership and communication skills, with the ability to effectively manage a team and communicate with clients at all levels
Proven experience in developing and implementing IT service strategies and processes
Experience in managing budgets and resources effectively
Strong analytical and problem-solving skills
Ability to work under pressure and manage multiple priorities in a fast-paced environment
ITIL certification is preferred, but not required

At Lobox, we value diversity and promote an inclusive work environment. We encourage individuals from all backgrounds and experiences to apply.

Apply now and join our team as the Lead IT Service Manager.

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