Technical Account Manager Lead

If you are a results-driven individual with a passion for delivering exceptional customer experiences and leading a team to success, we encourage you to apply for this exciting opportunity

Title: Technical Account Manager Lead

Location: New York, New York, United States

Salary: $115 Per hour

Company: Lobox

Employment Type: Contract

Industry: Information Technology & Services

Job Functions: Customer Success, Account Management, Project Management

About the Role: We are seeking a highly motivated and experienced Technical Account Manager Lead to join our team. As a Technical Account Manager Lead, you will be responsible for managing a team of Technical Account Managers and ensuring the successful delivery of our products and services to our clients. You will also serve as the main point of contact for key accounts, building and maintaining strong relationships with our clients to ensure their satisfaction and continued partnership with our company.

Key Responsibilities:

• Lead, coach, and mentor a team of Technical Account Managers to ensure successful delivery of products and services to clients.
• Develop and implement strategies to maintain and grow client relationships, ensuring their satisfaction and retention.
• Act as the main point of contact for key accounts, building strong relationships and effectively managing client expectations.
• Collaborate with cross-functional teams to ensure timely and successful delivery of projects, products, and services to clients.
• Monitor and analyze client usage and adoption of our products and services, providing insights and recommendations for improvement.
• Develop and maintain a deep understanding of our products and services, as well as the industry and market trends.
• Proactively identify and address any issues or challenges faced by clients, providing timely and effective solutions.
• Serve as the liaison between clients and internal teams, communicating client needs, feedback, and concerns to the appropriate teams.
• Collaborate with sales teams to identify opportunities for client growth and expansion.
• Prepare and present regular reports on the performance and progress of key accounts to senior management.

Requirements:

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 5 years of experience in a customer success, account management, or project management role in the technology industry.
• Proven experience in managing a team and delivering successful projects and products to clients.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to multitask and manage multiple clients and projects simultaneously.
• In-depth knowledge of project management methodologies and tools.
• Familiarity with CRM software and project management software.
• Ability to thrive in a fast-paced and dynamic environment.
• Willingness to travel as needed.

Join our team and be a part of our mission to revolutionize the technology industry and drive success for our clients.