Key Responsibilities:

Serve as the main point of contact for our clients, providing technical guidance and support for their operations and systems.
Collaborate with cross-functional teams to identify and troubleshoot technical issues, ensuring timely resolution.
Conduct regular systems audits and identify areas for improvement to enhance overall efficiency and effectiveness.
Develop and implement IT strategies and solutions to optimize our clients' operations and infrastructure.
Work closely with project managers to plan and execute technical projects, ensuring that they are completed within the designated timeline and budget.
Provide technical training and support to our clients' teams to ensure smooth adoption and usage of new systems and processes.
Stay up-to-date with industry trends and best practices, and make recommendations to improve our clients' operations and systems.
Develop and maintain technical documentation, including procedures, policies, and guidelines for our clients.
Collaborate with our sales team to identify opportunities for upselling and cross-selling technical solutions to our clients.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in a technical operations or systems management role.
Proven experience in troubleshooting and resolving technical issues in a timely manner.
In-depth knowledge of IT infrastructure, systems, and operations.
Strong project management skills and experience in managing technical projects from inception to completion.
Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders.
Ability to work independently and within a team, with a strong sense of ownership and accountability.
Certifications in ITIL, PMP, or other relevant areas are a plus.

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