Key Responsibilities:

Lead and manage a team of application support specialists, providing guidance, training, and performance evaluations to ensure the team's success
Develop and implement processes and procedures for application support, including incident management, problem resolution, and customer escalations
Work closely with cross-functional teams to identify and resolve technical issues in a timely manner
Monitor and analyze application performance metrics, identifying opportunities for improvement and implementing solutions to enhance efficiency and effectiveness
Ensure compliance with industry standards and best practices for application support, security, and data privacy
Develop and maintain relationships with internal and external stakeholders, including clients, vendors, and partners
Keep up-to-date with the latest technologies and trends in application support and make recommendations for implementing new tools and processes to improve overall support quality
Serve as the point of contact for high-priority or complex support issues, providing timely and effective resolutions
Collaborate with the development team to troubleshoot and resolve technical issues and provide feedback for product enhancements
Manage the application support budget and resources effectively, ensuring cost efficiency and maximum productivity

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 5 years of experience in application support, with at least 2 years in a management or leadership role
Strong technical background and understanding of software development lifecycles, databases, and web technologies
Excellent problem-solving and critical thinking skills with a strong attention to detail
Proven experience in managing and leading a team, with excellent communication and interpersonal abilities
Knowledge of ITIL and/or Agile methodologies is preferred
Exceptional customer service skills and the ability to handle high-pressure situations with ease
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong project management skills, with the ability to meet deadlines and deliver results
Flexibility to work outside of regular business hours, as needed
Experience working in a healthcare or technology industry is a plus
Certifications in IT service management, such as ITIL, are highly desirable

We are looking for a driven and dedicated individual to join our team and help us continue to provide top-notch application support to our clients. If you are passionate about technology and have a proven track record in managing application support teams, we encourage you to apply for this exciting opportunity.

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