IT Services Specialist

If you are a self-motivated IT professional with a passion for delivering exceptional customer service, we want to hear from you! Join our team at Lobox and take your career to the next level

Job Title: IT Services Specialist

Location: New York, New York, United States

Salary: $115 Per hour

Company: Lobox

About the Company: Lobox is a leading provider of IT services for small to medium-sized businesses. Our team of dedicated professionals is committed to providing top-notch IT solutions that help our clients streamline their operations and achieve their business goals. We pride ourselves on our exceptional customer service and our ability to stay ahead of the curve in the ever-evolving world of technology.

Position Overview: We are seeking an experienced IT Services Specialist to join our team. The ideal candidate will have a strong background in IT support and service management, with a passion for delivering exceptional customer service. In this role, you will be responsible for providing technical support and troubleshooting assistance to our clients, as well as managing and maintaining our internal IT systems.

Key Responsibilities:

• Respond to client requests for technical support via phone, email, and in-person
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex issues to the appropriate team members and follow up until resolution
• Install, configure, and maintain hardware and software systems
• Conduct regular maintenance and updates on internal IT systems
• Monitor and manage system backups and ensure data integrity
• Maintain accurate documentation of IT systems, processes, and procedures
• Coordinate with third-party vendors for equipment purchases and repairs
• Provide ongoing training and support to end-users on various software applications
• Stay up-to-date with the latest technology trends and make recommendations for improvements or upgrades
• Participate in on-call rotation for after-hours support as needed

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in IT support and service management
• Strong knowledge of hardware, software, and network troubleshooting
• Experience with Microsoft Office Suite, Windows OS, and networking protocols
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Detail-oriented and able to multitask in a fast-paced environment
• Experience with ITIL best practices is a plus

We Offer:

• Competitive salary and benefits package
• Opportunities for growth and career advancement
• A collaborative and supportive work environment
• Training and development programs to enhance your skills and knowledge
• Cutting-edge technology and tools to support your work

Apply now!