Client Manager

If you are a self-starter with a passion for building relationships and providing exceptional customer service, we invite you to apply for the role of Client Manager at Lobox

Position: Client Manager

Location: New York, New York, United States

Employment Type: Contract

Salary: $92 Per hour

About the Role: We are seeking a highly motivated Client Manager to join our team at Lobox. As a Client Manager, you will be responsible for managing and maintaining relationships with our clients to ensure their satisfaction and retention. You will serve as the primary point of contact for our clients, handling their inquiries, concerns, and needs in a timely and efficient manner. This is a fast-paced role that requires excellent communication skills, a strong attention to detail, and a passion for providing exceptional customer service.

Key Responsibilities:

• Act as the main point of contact for assigned clients, building and maintaining strong relationships
• Understand clients' needs and develop a deep understanding of their business to anticipate future needs
• Proactively communicate with clients to ensure their satisfaction and address any concerns or issues
• Collaborate with cross-functional teams to ensure client needs are met and projects are delivered on time and within budget
• Conduct regular check-ins with clients to review performance, identify areas for improvement, and provide strategic recommendations
• Prepare and deliver presentations to clients on a regular basis, highlighting key metrics and progress
• Monitor client accounts and ensure accurate and timely invoicing and billing
• Stay up-to-date on industry trends and best practices to provide clients with new ideas and solutions
• Identify opportunities for upselling and cross-selling to increase revenue and deepen client relationships
• Maintain accurate and detailed records of all client interactions and activities in our CRM system

Qualifications:

• Bachelor's degree in Business, Marketing, or related field
• years of experience in account management or client-facing roles
• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Ability to manage multiple clients and projects simultaneously
• Proficient in Microsoft Office and CRM software
• Experience in Information Technology & Services is a plus
• Proven track record of meeting and exceeding sales targets and client satisfaction metrics
• Strong organizational and time management skills

Join our dynamic team and help us drive success for our clients.