Technical Account Manager

If you are a self-driven and proactive individual with a strong technical background and a passion for providing exceptional customer service, we want to hear from you

Position: Technical Account Manager

Location: New York, New York, United States

Employment Type: Contract

Salary: $92 Per hour

Are you a highly motivated and customer-focused individual with a passion for technology? Are you looking for an exciting opportunity to grow and develop your skills while working with cutting-edge products and services? If so, we have the perfect role for you as a Technical Account Manager.

We are seeking a skilled and experienced Technical Account Manager to join our dynamic team. As a Technical Account Manager, you will be responsible for managing the technical aspects of our client relationships and ensuring their satisfaction with our products and services. You will serve as a liaison between our clients and our technical teams, providing technical support, troubleshooting, and guidance throughout the entire customer journey.

Key Responsibilities:

• Develop and maintain strong relationships with clients, serving as their primary point of contact for all technical inquiries and issues.
• Understand the clients' business objectives and provide technical expertise and guidance to help them achieve their goals.
• Collaborate with cross-functional teams to deliver solutions that meet the clients' needs and expectations.
• Conduct regular technical reviews with clients to ensure their satisfaction and identify areas for improvement.
• Act as a product expert and provide training and support to clients on our products and services.
• Participate in the pre-sales process by providing technical input and demonstrations to potential clients.
• Keep up-to-date with industry trends and advancements to provide proactive recommendations to clients.
• Manage and prioritize multiple client accounts, ensuring timely resolution of technical issues and effective communication with clients.
• Monitor and analyze technical metrics to identify patterns and trends and make recommendations for improvement.
• Serve as an advocate for clients within the company, representing their needs and providing feedback to improve our products and services.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of years of experience in a technical account management or customer-facing role.
• Strong technical background with knowledge of software development, networking, and cloud computing.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Demonstrated experience in managing multiple clients and projects simultaneously.
• Proven problem-solving and analytical skills, with the ability to think creatively and strategically.
• Customer-focused mentality with a passion for delivering exceptional service.
• Results-driven with a track record of meeting and exceeding targets and goals.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Willingness to travel to client sites as needed.

Apply now and join our team as a Technical Account Manager.