Lead IT Support Specialist

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Position: Lead IT Support Specialist

Location: San Francisco, California, United States

Salary: $152000 - $192000

Employment Type: Full-time

About the Company: Lobox is a leading technology company that provides innovative solutions to clients across various industries. Our team is dedicated to delivering exceptional IT support services to help our clients achieve their business goals. We are looking for a highly skilled Lead IT Support Specialist to join our team and assist us in providing top-notch support to our clients.

Role Overview: As the Lead IT Support Specialist, you will be responsible for managing a team of IT support specialists and ensuring the smooth operation of our clients' IT systems. You will be the first point of contact for our clients and will provide technical support and guidance to resolve any IT-related issues. In addition, you will be responsible for maintaining and improving our clients' IT infrastructure to ensure maximum efficiency and reliability.

Key Responsibilities:

• Lead and manage a team of IT support specialists to provide timely and effective technical support to clients.
• Act as the primary point of contact for clients and provide remote or on-site support, depending on the client's needs.
• Troubleshoot and resolve hardware, software, and network issues for clients, ensuring minimal downtime and disruption to their business operations.
• Maintain and manage clients' IT infrastructure, including servers, networks, and workstations, to ensure optimal performance and security.
• Develop and implement IT strategies and solutions to improve clients' IT systems and processes.
• Stay up-to-date with the latest technology trends and advancements to provide innovative solutions to clients.
• Collaborate with the sales and marketing team to identify new business opportunities and provide technical expertise to support client presentations.
• Train and mentor junior IT support specialists to enhance their technical skills and knowledge.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of years of experience in IT support, with at least years in a leadership role.
• Extensive knowledge of IT systems, including hardware, software, and networking.
• Experience in managing and troubleshooting Windows and Mac operating systems.
• Strong understanding of network security protocols and best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
• Proven experience in managing a team and delegating tasks effectively.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) will be an added advantage.

At Lobox, we value diversity and are committed to creating an inclusive work environment for all employees. We offer competitive salaries, benefits, and opportunities for career growth and development. If you are passionate about IT and have what it takes to lead a team of IT support specialists, we would love to hear from you.