Key Responsibilities:

Provide technical support and troubleshooting services to internal users via phone, email, and in-person.
Respond to and resolve IT support tickets in a timely and efficient manner.
Install, configure and maintain hardware and software systems, including desktops, laptops, printers, and servers.
Perform routine maintenance and upgrades to hardware and software systems.
Troubleshoot network connectivity and performance issues.
Collaborate with the IT team to identify and implement solutions to improve system functionality and performance.
Create and maintain technical documentation and user guides.
Train and support users on new and existing systems and applications.
Coordinate with third-party vendors and service providers as needed.
Maintain inventory of all IT equipment and software licenses.
Stay up-to-date with the latest technology trends and make recommendations for continuous improvement.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 2 years of experience in a similar role.
Strong knowledge of hardware and software troubleshooting.
Proficiency in Windows and Mac operating systems.
Familiarity with network protocols and troubleshooting techniques.
Experience with Microsoft Office Suite and other common business applications.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work independently and within a team.
Willingness to learn and adapt to new technologies.

Why Work With Us: At Lobox, we value our employees and strive to create a positive and inclusive work environment. As an IT Support Analyst, you will have the opportunity to work with cutting-edge technology and make a meaningful impact on our organization. We offer competitive salaries, benefits, and career development opportunities. Join us and be a part of our dynamic and growing team!

Apply today and take the first step towards a rewarding career as an IT Support Analyst.

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