Principal IT Service Manager

This is an exciting opportunity to join a dynamic and growing organization and make a significant impact on the delivery of IT services

Job Title: Principal IT Service Manager

Location: New York, New York, United States

Salary: $138 Per hour

Position Summary: We are seeking an experienced Principal IT Service Manager to join our dynamic and growing team. As the Principal IT Service Manager, you will be responsible for leading and managing the IT service delivery across all business units. You will play a critical role in ensuring the smooth operation of our IT services, meeting the needs of our internal and external stakeholders, and driving continuous improvement initiatives.

Key Responsibilities:

• Develop and implement IT service management strategies and processes to ensure the delivery of high-quality services to our customers.
• Lead a team of IT service managers to ensure effective and efficient delivery of IT services.
• Develop and maintain strong relationships with internal and external stakeholders to understand their IT service needs and requirements.
• Work closely with cross-functional teams to identify and implement continuous improvement initiatives to enhance the overall IT service delivery.
• Develop and monitor IT service level agreements (SLAs) to ensure service targets are met or exceeded.
• Ensure the IT service management processes are aligned with industry best practices and standards.
• Oversee the implementation and management of IT service management tools and systems.
• Develop and maintain IT service management policies, procedures, and documentation.
• Monitor and report on IT service performance, identifying and addressing any issues or areas for improvement.
• Manage IT service budgets and resources effectively to ensure the delivery of cost-effective IT services.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 8 years of experience in IT service management, with at least 3 years in a leadership role.
• Strong knowledge of IT service management processes, tools, and frameworks such as ITIL.
• Proven experience in leading and managing IT service delivery in a complex and fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Demonstrated experience in developing and implementing continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify and address issues proactively.
• Experience in managing budgets and resources effectively.
• ITIL certification is highly desirable.

If you are a highly motivated and results-driven individual with a passion for IT service management, we want to hear from you! Apply now and become a part of our team as the Principal IT Service Manager.