IT Support Manager

We offer a competitive salary and benefits package, along with opportunities for growth and development within our rapidly expanding organization

Job Title: IT Support Manager

Location: New York, New York, United States

Salary: $100 Per hour

Position Summary: We are seeking a highly skilled and experienced IT Support Manager to join our dynamic team. As the IT Support Manager, you will be responsible for managing the day-to-day operations of our IT support department and ensuring the smooth functioning of all technical systems within the organization. You will be required to provide technical support to all employees, including troubleshooting and resolving any IT-related issues that may arise.

Key Responsibilities:

• Manage and supervise a team of IT support technicians, ensuring timely and effective resolution of all technical issues.
• Develop and implement IT support policies and procedures to ensure consistent and high-quality service delivery.
• Monitor and maintain the overall health and performance of all IT systems, including servers, networks, and hardware.
• Oversee the installation, configuration, and maintenance of all hardware and software systems.
• Troubleshoot and resolve complex IT issues escalated by the support team.
• Provide training and guidance to employees on the use of various hardware and software systems.
• Develop and maintain relationships with external vendors and service providers.
• Ensure that all IT assets are properly managed and maintained, including inventory management and asset tracking.
• Conduct regular audits to identify any potential security risks and take necessary measures to mitigate them.
• Stay updated with the latest trends and advancements in the IT industry and make recommendations for improvement and innovation within the organization.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or related field.
• Minimum of 5 years of experience in IT support, with at least 2 years in a supervisory or managerial role.
• Strong technical knowledge and experience with various hardware and software systems.
• Proven experience in managing and leading a team.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of IT security protocols and best practices.
• Proficient in project management and budgeting.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are preferred.

If you are a passionate and driven IT professional with a proven track record in managing and supporting technical systems, we invite you to apply for the IT Support Manager position and be a part of our dedicated team.