IT Service Lead

We offer a competitive salary, comprehensive benefits package, and the opportunity to work with a dynamic and innovative team

Job Title: IT Service Lead

Location: New York, New York, United States

Salary: $123 Per hour

Position Overview: We are seeking a highly skilled and experienced IT Service Lead to join our dynamic team. The IT Service Lead will be responsible for overseeing the daily operations and strategic direction of our IT service department. This role requires a strong leader with excellent communication and problem-solving skills to ensure the efficient delivery of IT services to our company.

Key Responsibilities:

• Develop and implement IT service policies, procedures, and standards to ensure consistency and efficiency across the organization.
• Manage and lead a team of IT professionals, providing guidance, coaching, and training to ensure high-quality service delivery.
• Monitor and maintain IT service performance metrics, identifying areas for improvement and implementing solutions to enhance service delivery.
• Collaborate with other departments to understand their IT service needs and ensure timely and effective resolution of technical issues.
• Oversee the implementation and maintenance of IT systems, ensuring they are up-to-date, secure, and align with business objectives.
• Manage vendor relationships and negotiate contracts to ensure cost-effective and high-quality IT services.
• Stay informed about industry trends and advancements in technology to recommend and implement new systems and processes that improve efficiency and effectiveness of IT services.
• Develop and manage the IT service budget, ensuring resources are allocated effectively and in line with business needs.
• Monitor and maintain IT service compliance with relevant laws, regulations, and policies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT service management, with at least 2 years in a leadership role.
• Strong technical knowledge and understanding of IT systems, networks, and security.
• Excellent project management skills and ability to manage multiple projects simultaneously.
• Proven experience in managing and developing a team of IT professionals.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong analytical and critical thinking abilities.
• Knowledge of IT service management frameworks such as ITIL is preferred.
• Relevant certifications such as ITIL, PMP, or Six Sigma are an asset.

If you are a motivated and results-driven IT professional with a passion for delivering high-quality services, we encourage you to apply for the role of IT Service Lead.