IT Process Lead

If you are a results-driven, highly organized IT professional with a passion for process improvement, we want to hear from you! Join our team as the IT Process Lead and play a key role in shaping the future of our IT operations.

Job Title: IT Process Lead

Location: New York, New York, United States

Salary: $138 Per hour

Role Overview: We are seeking an experienced IT Process Lead to join our dynamic team. As the IT Process Lead, you will be responsible for overseeing and improving the organization's IT processes to ensure efficiency, effectiveness, and alignment with business objectives. You will play a critical role in driving continuous improvement and standardization across our IT operations.

Key Responsibilities:

• Serve as the subject matter expert for all IT processes, including but not limited to incident management, change management, problem management, and service request management
• Develop, implement, and maintain IT processes and procedures in accordance with ITIL best practices
• Collaborate with cross-functional teams to identify areas for process improvement and develop action plans to address any gaps or inefficiencies
• Lead and facilitate process improvement initiatives, including process mapping, root cause analysis, and solution design
• Monitor and analyze key performance indicators to measure the effectiveness and efficiency of IT processes, and provide recommendations for improvement
• Conduct training and awareness sessions to educate IT teams on the importance of following established processes and procedures
• Ensure compliance with regulatory and industry standards related to IT processes
• Serve as a liaison between IT and other business units to ensure alignment and integration of processes
• Stay up-to-date on industry trends and advancements in IT process management, and make recommendations for implementing new tools or methodologies to enhance efficiency and effectiveness.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in IT process management, preferably in a large organization
• Proven experience with ITIL framework and its application in a corporate environment
• Strong understanding of IT processes, procedures, and best practices
• Experience with process mapping and improvement methodologies (e.g. Lean, Six Sigma)
• Excellent analytical and problem-solving skills
• Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams
• Strong leadership skills, with the ability to influence and drive change within the organization
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.