Key Responsibilities:

Lead a team of support engineers and oversee their day-to-day activities, providing guidance and support as needed
Troubleshoot and resolve technical issues related to our company's systems, including hardware, software, and network infrastructure
Develop and implement strategies for ensuring the stability and reliability of our systems, including regular maintenance and upgrades
Collaborate with cross-functional teams to identify and implement process improvements to enhance the overall performance of our systems
Proactively monitor and analyze system performance, identifying potential issues and taking necessary actions to prevent any disruptions
Manage and maintain system documentation, including hardware and software configurations, system processes, and procedures
Train and mentor junior support engineers, providing them with the necessary guidance and resources to enhance their technical skills and knowledge
Act as a liaison between the support team and other departments, ensuring effective communication and timely resolution of system-related issues
Stay up-to-date with the latest industry trends and advancements, and assess their potential impact on our systems, making recommendations for improvement as needed

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 5 years of experience in a systems support role, with at least 2 years of experience in a leadership or supervisory position
Strong knowledge of various operating systems, including Windows, Linux, and MacOS
Proficiency in network infrastructure, including routers, switches, and firewalls
Experience with virtualization technologies, such as VMware or Hyper-V
Excellent troubleshooting and problem-solving skills, with the ability to think critically and make sound decisions under pressure
Proven experience in managing complex systems and implementing system upgrades and enhancements
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
Ability to work independently and manage multiple tasks simultaneously, with a strong attention to detail and accuracy
Certifications in relevant technologies, such as Microsoft, Cisco, or VMware, are highly desirable.

If you are a self-motivated and results-driven individual with a passion for technology and a desire to lead and mentor a team, then we want to hear from you!

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