Application Support Specialist Lead

If you are a motivated and results-driven professional with a passion for technology and customer service, we want to hear from you! Join our team as an Application Support Specialist Lead and take the next step in your career

Position: Application Support Specialist Lead

Location: New York, New York, United States

Company: Lobox

Employment Type: Contract

Salary: $115 Per hour

Job Description: We are seeking an experienced Application Support Specialist Lead to join our dynamic team. As the Lead, you will be responsible for overseeing a team of Application Support Specialists and ensuring the successful delivery of support services to our clients. You will work closely with cross-functional teams, including developers, project managers, and business analysts, to ensure the smooth functioning of our applications and meet the needs of our customers.

Key Responsibilities:

• Manage a team of Application Support Specialists, providing guidance, support, and training as needed
• Develop and implement support processes and procedures to improve efficiency and effectiveness
• Monitor and track support tickets, ensuring timely resolution and escalation of critical issues
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues
• Conduct regular performance evaluations and provide coaching and feedback to team members
• Stay up-to-date with industry trends and best practices, and make recommendations for improvements to processes and systems
• Act as a point of contact for high-level customer escalations and provide timely and effective resolution
• Develop and maintain relationships with key stakeholders, including clients, vendors, and internal teams
• Participate in the development and testing of new applications and updates to existing applications
• Create and maintain technical documentation and knowledge base articles for support purposes
• Assist in the implementation of new tools and technologies to improve support processes and efficiency
• Provide on-call support and participate in a rotating on-call schedule as needed

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in application support, with at least 2 years in a leadership role
• Strong technical background and understanding of software development processes and methodologies
• Experience with troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams
• Solid understanding of databases, SQL, and scripting languages
• Knowledge of ITIL principles and experience working in an ITIL environment is preferred
• Ability to manage multiple priorities and work well under pressure in a fast-paced environment
• Strong leadership skills and the ability to motivate and develop team members
• Proven track record of delivering high-quality support services to clients
• Availability for occasional travel as needed

Lobox offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. Apply today and become a part of our innovative and dynamic organization.