IT Support Lead

If you are a motivated and results-driven IT professional with a passion for providing exceptional technical support and leading a team, we would love to hear from you

Position: IT Support Lead

Location: New York, New York, United States

Salary: $115 Per hour

Overview: We are seeking an experienced IT Support Lead to join our growing team. As the IT Support Lead, you will be responsible for providing technical support to our internal employees, managing the IT support team, and ensuring the smooth functioning of our company's IT systems. This is a hands-on role that requires strong technical skills, excellent communication, and leadership abilities.

Key Responsibilities:

• 1. Manage and Lead the IT Support Team:
• Oversee the daily operations of the IT support team and ensure timely resolution of technical issues.
• Provide guidance and mentorship to team members, ensuring their professional development and growth.
• Create and maintain a positive work environment that fosters teamwork and collaboration.

2. Provide Technical Support:

• Troubleshoot and resolve complex technical issues related to hardware, software, and network systems.
• Respond to support tickets in a timely and efficient manner, providing exceptional customer service.
• Escalate issues to the appropriate teams and follow up to ensure timely resolution.

3. Maintain IT Infrastructure:

• Perform regular maintenance and updates to the company's IT infrastructure, including servers, networks, and workstations.
• Monitor system performance and proactively identify and resolve potential issues.
• Implement security protocols and measures to protect company data and systems.

4. Manage IT Projects:

• Lead and participate in IT projects, including system upgrades, migrations, and implementations.
• Coordinate with cross-functional teams to ensure successful project completion within the given timeline and budget.

5. Implement IT Policies and Procedures:

• Develop and maintain IT policies and procedures to ensure compliance with industry standards and best practices.
• Train employees on IT policies and procedures and ensure their adherence.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or related field.
• Minimum of 5 years of experience in IT support, with at least 2 years in a leadership role.
• Strong technical knowledge of hardware, software, and network systems.
• Excellent problem-solving and troubleshooting skills.
• Experience managing IT projects from conception to completion.
• Familiarity with ITIL and other industry standards.
• Exceptional communication and interpersonal skills.
• Proven ability to lead and mentor a team.
• Strong organizational and time-management abilities.

Join our dynamic team and take the next step in your career as an IT Support Lead.