Junior Technical Account Manager

Why Lobox? At Lobox, we value our employees and provide a dynamic and inclusive work environment. As a Junior Technical Account Manager, you will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals.

Position: Junior Technical Account Manager

Location: New York, New York, United States

Salary: $69 Per hour

Company: Lobox

Employment Type: Contract

Industry: Information Technology & Services

Job Function: Account Management, Technical Support

Job Level: Entry Level

Overview: Lobox is seeking a highly motivated Junior Technical Account Manager to join our team. The ideal candidate will have a strong technical background and excellent customer service skills. As a Junior Technical Account Manager, you will be responsible for managing client accounts, providing technical support, and ensuring customer satisfaction. This is an excellent opportunity for someone who is looking to kickstart their career in account management and gain valuable experience in the technology industry.

Key Responsibilities:

• Act as the main point of contact for assigned client accounts and build strong relationships with key stakeholders
• Understand the technical needs of clients and provide timely and effective solutions
• Conduct regular check-ins with clients to ensure their needs are being met and identify areas for improvement
• Collaborate with cross-functional teams including sales, product, and engineering to drive customer success
• Identify and troubleshoot technical issues and escalate to the appropriate teams for resolution
• Provide product demonstrations and training to clients to ensure proper usage and adoption
• Gather feedback from clients and provide insights to the product team to drive product improvements
• Prepare and present regular reports on account health and performance to senior management

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-2 years of experience in a technical support or account management role
• Strong technical aptitude and ability to understand complex technical concepts
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients
• Proven problem-solving skills and ability to think critically under pressure
• Strong organizational and time-management skills
• Experience with CRM systems and project management tools is a plus

We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. Join us and be a part of our exciting journey to revolutionize the tech industry.