Principal Technical Account Manager

At Lobox, we value diversity and are an equal opportunity employer

Position: Principal Technical Account Manager

Location: New York, New York, United States

Salary: $135 Per hour

Job Type: Contract

Job Description: Lobox is seeking a highly skilled and experienced Principal Technical Account Manager to join our team. As a Principal Technical Account Manager, you will serve as the primary point of contact for our key clients and will be responsible for managing and maintaining strong relationships with them. You will also act as a liaison between our clients and our internal teams, ensuring that their technical needs are met and their business goals are achieved.

As the Principal Technical Account Manager, you will be responsible for understanding the technical requirements and business objectives of our clients and developing strategic plans to meet their needs. You will work closely with our sales, product, and engineering teams to ensure that our clients receive the best possible service and solutions. You will also be responsible for identifying new business opportunities and upselling additional products and services to our clients.

Key Responsibilities:

• Serve as the primary point of contact for our key clients, building and maintaining strong relationships with them.
• Understand the technical needs and business objectives of our clients and develop strategic plans to meet their requirements.
• Act as a liaison between our clients and our internal teams, ensuring that their technical needs are met and their business goals are achieved.
• Collaborate with our sales, product, and engineering teams to identify new business opportunities and upsell additional products and services to our clients.
• Proactively monitor and manage the performance of our clients' technical systems, troubleshoot any issues, and provide timely resolutions.
• Conduct regular meetings and communications with clients to discuss their technical needs, provide updates, and gather feedback.
• Keep up-to-date with industry trends and advancements, and provide recommendations to clients on how to leverage new technologies to improve their business.
• Develop and maintain technical documentation and training materials for clients.
• Act as a mentor to other Technical Account Managers, providing guidance and support to help them excel in their roles.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 8 years of experience in a technical customer-facing role, preferably as a Technical Account Manager.
• Strong knowledge of software development, SaaS, and cloud technologies.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Proven track record of successfully managing and delivering technical projects.
• Ability to understand and translate technical concepts to non-technical stakeholders.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and manage multiple projects simultaneously.
• Willingness to travel to meet with clients as needed.

We offer competitive salaries, comprehensive benefits, and a collaborative and dynamic work environment. If you are a highly motivated and experienced Technical Account Manager looking for a challenging and rewarding opportunity, we encourage you to apply for this position.