Key Responsibilities:

Provide technical support to clients via phone, email, and in-person, troubleshooting and resolving IT issues in a timely and efficient manner
Manage and maintain our IT systems, including servers, networks, and databases
Identify and implement innovative solutions to improve the performance and stability of our IT systems
Monitor system performance and troubleshoot any issues that arise, ensuring minimal downtime and maximum efficiency
Collaborate with cross-functional teams to plan and implement IT projects, ensuring they are delivered on time and within budget
Train and mentor junior IT support staff, providing guidance and support to help them develop their skills and knowledge
Stay up-to-date with the latest IT trends and technologies, and make recommendations for their implementation to improve our systems and processes
Develop and maintain technical documentation, including system configurations, troubleshooting procedures, and user guides
Participate in on-call rotation and respond to after-hours emergencies as needed

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in a similar role, preferably in the industry
Strong technical knowledge of IT systems, including servers, networks, and databases
Experience with virtualization technologies, such as VMware or Hyper-V
Proficiency in Windows and Mac operating systems
Excellent problem-solving skills and the ability to troubleshoot complex technical issues
Strong communication skills and the ability to explain technical concepts to non-technical individuals
Ability to work independently and in a team environment
Relevant certifications, such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA), are a plus

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a self-motivated and results-driven IT professional, we would love to hear from you. Apply today to join our team as a Senior IT Support Specialist and take your career to the next level!

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