Key Responsibilities:

Respond to customer inquiries and technical issues via various channels including email, phone, and chat
Diagnose and troubleshoot technical problems reported by customers
Escalate complex issues to the appropriate team for resolution
Document and track customer interactions and resolutions in our CRM system
Collaborate with cross-functional teams to resolve customer issues and improve product functionality
Monitor and analyze system performance to identify potential issues and proactively address them
Stay up-to-date with product features, technical specifications, and industry trends
Provide technical training and support to internal teams and customers as needed
Participate in on-call rotations to provide 24/7 support to our customers

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 3 years of experience in a technical support role
Strong knowledge of computer systems, networks, and software applications
Excellent problem-solving and analytical skills
Ability to communicate technical information to non-technical individuals
Customer-focused mindset with a strong dedication to providing exceptional support
Experience with CRM systems and ticketing systems is preferred
Familiarity with programming languages and SQL is a plus
Availability to work occasional weekends and holidays as needed

Join our team and be a part of providing top-notch technical support to our valued customers.

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