Senior Technical Support Engineer

At Lobox, we value diversity, innovation, and collaboration. If you are passionate about technology and providing exceptional customer service, we want to hear from you!

Position Title: Senior Technical Support Engineer

Location: San Francisco, California, United States

Company: Lobox

Employment Type: Full-time

Job Function: Technical Support

Industry: Information Technology & Services

About Lobox: Lobox is a leading provider of Information Technology & Services solutions, serving clients globally with innovative technology and exceptional customer service. Our team is dedicated to delivering top-notch support and ensuring our clients' success. As a Senior Technical Support Engineer, you will play a crucial role in providing technical assistance to our clients and ensuring their satisfaction with our products and services.

Job Description: We are seeking a highly skilled Senior Technical Support Engineer to join our dynamic team. In this role, you will be responsible for handling complex technical issues and providing timely and effective solutions to our clients. As a Senior Technical Support Engineer, you will be the go-to person for troubleshooting and resolving escalated technical issues, and you will also serve as a mentor and resource for other team members.

Key Responsibilities:

• Provide technical support to clients via phone, email, and remote sessions
• Troubleshoot and resolve complex technical issues related to our products and services
• Communicate effectively with clients to understand and address their needs
• Escalate issues to appropriate teams when necessary and follow up to ensure timely resolution
• Document all support interactions and solutions in our ticketing system
• Mentor and train junior technical support engineers
• Collaborate with cross-functional teams to identify and resolve recurring technical issues
• Keep up-to-date with industry trends and advancements in technology to continuously enhance your technical skills
• Participate in on-call rotation to provide after-hours support to our clients

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in a technical support role, preferably in a software or technology company
• Excellent troubleshooting skills and ability to solve complex technical issues
• Strong knowledge of Windows and Linux operating systems
• Experience with virtualization technologies such as VMware or Hyper-V
• Proficiency in scripting languages such as Python, PowerShell, or Bash
• Familiarity with networking concepts and protocols
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong time management and prioritization skills
• Willingness to work on-call and occasional weekends or holidays

Join our team: We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Apply now to join our team as a Senior Technical Support Engineer.