Key Responsibilities:

Act as the primary point of contact for escalated technical issues and provide timely and accurate resolution to our clients.
Utilize a deep understanding of our products and services to troubleshoot and resolve complex technical issues reported by clients.
Collaborate with cross-functional teams, including engineering and product management, to identify and resolve technical issues and improve overall product quality.
Clearly document and communicate technical solutions to clients and internal teams.
Mentor and train junior technical support engineers on technical troubleshooting and customer service best practices.
Stay up-to-date with industry trends and technologies, and proactively make recommendations for process improvements and new solutions to enhance our technical support services.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.
5+ years of experience in a technical support role, with a focus on troubleshooting complex technical issues.
Deep understanding of web technologies, including HTML, CSS, and JavaScript.
Experience with cloud-based technologies, such as AWS or Azure.
Strong communication and customer service skills, with the ability to effectively explain technical concepts to non-technical stakeholders.
Proven track record of effectively managing and resolving escalated technical issues.
Experience with JIRA or other ticketing systems is preferred.
Strong problem-solving and analytical skills, with the ability to think critically and creatively to resolve technical issues.
Ability to work independently and in a fast-paced environment, with a strong sense of urgency and attention to detail.
Previous experience in a leadership or mentorship role is a plus.

This is an exciting opportunity to utilize your technical expertise and customer service skills to help drive the success of our products and services. Apply now and become a valuable member of our dynamic and innovative team.

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