Junior Service Desk Analyst

We offer a competitive salary and benefits package, as well as opportunities for career growth and development

Title: Junior Service Desk Analyst

Location: New York, New York, United States

Salary: $95000 - $112000

Position Overview: We are currently seeking a highly motivated and skilled Junior Service Desk Analyst to join our dynamic team. The Junior Service Desk Analyst will be responsible for providing technical support and assistance to our internal and external customers. This role requires a strong understanding of hardware, software, and network troubleshooting, as well as excellent communication and customer service skills.

Key Responsibilities:

• Respond to incoming service desk requests via phone, email, and in-person, providing timely and efficient technical support
• Troubleshoot hardware, software, and network issues, documenting steps taken and resolutions achieved
• Escalate complex issues to senior team members or third-party vendors as needed
• Set up and configure new hardware and software for new employees and existing employees
• Monitor and maintain company systems and networks, ensuring optimal performance and identifying and resolving any potential problems
• Keep track of all service desk incidents and requests, ensuring accurate and timely updates to our ticketing system
• Assist with the creation and maintenance of technical documentation and knowledge base articles
• Provide training and support to end-users on various software and hardware applications
• Collaborate with other team members and departments to identify and implement process improvements and best practices

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-2 years of experience in a technical support role
• Strong knowledge of hardware, software, and network troubleshooting
• Familiarity with Windows and Mac operating systems
• Experience with ticketing systems and ITIL best practices is a plus
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and critical thinking skills
• Willingness to learn and adapt to new technologies and processes
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus

If you are a self-motivated and enthusiastic individual with a passion for technology and helping others, we encourage you to apply for the Junior Service Desk Analyst position and join our team!