IT Service Manager

If you are a driven and experienced IT Service Manager with a passion for delivering exceptional IT services, we want to hear from you! Join our team and be a part of our journey towards technological excellence.

Job Title: IT Service Manager

Location: New York, New York, United States

Salary: $152000 - $192000

Position Overview: We are seeking an experienced IT Service Manager to join our dynamic team. As the IT Service Manager, you will be responsible for overseeing the delivery of IT services and support to our organization. You will also act as the primary point of contact for all IT-related issues and work closely with the IT team to ensure the smooth operations of our company's technology infrastructure.

Key Responsibilities:

• Develop and maintain IT service strategies and policies to meet the needs of the organization
• Manage the day-to-day operations of the IT service desk and provide leadership to the IT support team
• Ensure timely and effective resolution of IT-related issues and escalate complex problems to appropriate teams
• Develop and maintain service level agreements (SLAs) to measure and improve the performance of IT services
• Monitor and report on service desk metrics, including response times, resolution times, and customer satisfaction
• Identify and implement process improvements to enhance the quality and efficiency of IT services
• Develop and maintain relationships with internal stakeholders to understand their IT needs and provide appropriate solutions
• Manage vendor relationships and contracts for IT services and equipment
• Develop and manage the IT budget, ensuring cost-effective solutions are implemented
• Stay up-to-date with industry trends and best practices to continuously improve IT service delivery

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field
• Minimum of 5 years of experience in IT service management, preferably in a leadership role
• Strong knowledge of IT service management frameworks such as ITIL
• Experience in managing and developing a team
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced, dynamic environment
• Proven experience in developing and implementing IT service strategies
• Knowledge of project management methodologies
• ITIL certification is a plus

We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A collaborative and innovative work environment
• Exposure to cutting-edge technologies
• A chance to make a significant impact on the organization's IT operations