Lead IT Service Manager

If you are a passionate and results-driven IT service management professional looking for a challenging leadership role, we would love to hear from you

Position: Lead IT Service Manager

Location: San Francisco, California, United States

Salary: $123 Per hour

About the Role: We are seeking a highly skilled and experienced Lead IT Service Manager to join our growing team. In this role, you will be responsible for overseeing the delivery of IT services to our clients and ensuring that all service level agreements (SLAs) are met. You will lead a team of IT service managers and work closely with cross-functional teams, including IT operations, project management, and customer support, to ensure the smooth delivery of services.

Key Responsibilities:

• Develop and maintain a comprehensive IT service management strategy that aligns with the company's overall objectives and goals.
• Lead and manage a team of IT service managers, providing guidance and support to ensure the delivery of high-quality services to our clients.
• Collaborate with cross-functional teams to define and implement IT service standards, policies, and procedures.
• Monitor and track service performance metrics to identify areas for improvement and drive continuous service improvement initiatives.
• Oversee the implementation and maintenance of service level agreements (SLAs) with clients, ensuring that all targets are met or exceeded.
• Act as a point of escalation for any service-related issues and work closely with the team to resolve them in a timely and efficient manner.
• Develop and maintain strong relationships with clients, acting as the primary point of contact for all service-related matters.
• Stay up-to-date with industry trends and best practices in IT service management, and proactively identify new opportunities to improve service delivery.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT service management, with at least 2 years in a leadership role.
• Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000.
• Proven experience in managing and leading a team, with excellent people management skills.
• Experience in developing and implementing IT service management strategies and processes.
• Strong analytical and problem-solving skills, with the ability to think creatively and strategically.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and cross-functional teams.
• ITIL or other relevant certifications are a plus.

Join our dynamic team and make a significant impact on the delivery of IT services to our clients. Apply now!