Key Responsibilities:

Provide timely and effective technical support to our customers via phone, email, and chat
Troubleshoot and resolve software issues reported by customers in a timely manner
Collaborate with the development team to identify and resolve complex technical issues
Document and track customer issues in our ticketing system
Conduct software testing and provide feedback to the development team
Create and maintain technical documentation for our software products
Assist in onboarding and training new customers on our software products
Proactively identify opportunities to improve our software products and processes
Stay up-to-date with new software releases and features to provide the best support to our customers

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in a technical support role
Strong knowledge of software troubleshooting and technical problem-solving
Proficient in using ticketing systems and customer support tools
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Proven ability to manage multiple tasks and prioritize workload
Experience in software testing and quality assurance is a plus
Knowledge of SQL and database management is a plus

Why Lobox?

At Lobox, we believe in creating a positive and inclusive work culture where our employees can thrive both personally and professionally. We offer competitive compensation and benefits package, opportunities for career growth, and a collaborative work environment where your ideas and contributions are valued.

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