Application Support Lead

If you are a self-motivated and results-driven individual with a passion for delivering exceptional support services, we would love to hear from you

Position: Application Support Lead

Location: New York, New York, United States

Job Type: Full-time

Salary: $133000 - $160000

Company Overview: Lobox is a leading technology company that provides innovative solutions for businesses of all sizes. Our mission is to help organizations achieve their goals by providing cutting-edge applications and unparalleled support. We are currently seeking a talented and experienced Application Support Lead to join our dynamic team.

Role Overview: As the Application Support Lead, you will be responsible for overseeing the day-to-day operations of our application support team. You will lead a team of support analysts and work closely with cross-functional teams to ensure the successful delivery of our products and services. This role requires a strong technical background, excellent leadership skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Lead, mentor, and coach a team of application support analysts to ensure high-quality support services are provided to our clients
• Develop and maintain support processes, procedures, and standards to ensure effective and efficient delivery of support services
• Manage the team's workload, prioritize tasks, and ensure timely resolution of support requests
• Collaborate with cross-functional teams to identify and address product and service issues
• Monitor and report on team performance metrics to identify areas for improvement and implement corrective actions
• Provide technical assistance to team members and act as an escalation point for complex issues
• Develop and deliver training programs for new and existing team members
• Stay up-to-date with industry trends and best practices to continuously improve the application support process
• Act as a liaison between the support team and other departments to facilitate communication and collaboration
• Participate in the recruitment and onboarding process for new team members

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in application support, with at least 2 years in a leadership role
• Strong technical background and experience with various operating systems, databases, and programming languages
• Excellent leadership and people management skills
• Proven experience in managing a team in a fast-paced environment
• Strong problem-solving and decision-making skills
• Exceptional communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Experience working with SaaS products is a plus
• ITIL certification is a plus

Join us and be a part of a dynamic team that is dedicated to providing innovative solutions to our clients. Apply now and take the next step in your career!