If you are a highly motivated individual with a passion for technology and a track record of delivering successful IT solutions, we want to hear from you
Position: IT Systems Support Manager
Location: New York, New York, United States
Salary: $209000 - $256000
About the Role: We are currently seeking a highly skilled and motivated IT Systems Support Manager to join our dynamic team. As the IT Systems Support Manager, you will be responsible for overseeing the daily operations of our company's IT infrastructure and ensuring the smooth functioning of all systems. This is a key leadership position that requires strong technical expertise, project management skills, and a customer-focused approach.
Key Responsibilities:
- Develop and implement IT strategies and policies to support the company's objectives and growth plans.
- Manage and lead a team of IT professionals, providing guidance, coaching, and support to ensure high-quality service delivery.
- Oversee the day-to-day operations of the company's IT systems, including hardware, software, and networking infrastructure.
- Monitor system performance and identify areas for improvement, implementing solutions to optimize performance and minimize downtime.
- Ensure all systems are secure, up-to-date, and compliant with industry regulations and standards.
- Manage relationships with external vendors, negotiating contracts and service level agreements.
- Develop and maintain disaster recovery and business continuity plans to minimize risk and ensure business continuity in the event of an emergency.
- Stay abreast of new technologies and industry trends, making recommendations for technology upgrades and improvements.
- Collaborate with other departments to understand their technology needs and provide appropriate solutions and support.
- Manage the IT budget, tracking expenses and making recommendations to optimize costs and investments.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in a similar role, preferably in a fast-paced and dynamic environment.
- Strong knowledge of IT systems, including hardware, software, and networking.
- Experience in project management and leading a team.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering high-quality service.
- Ability to thrive in a fast-paced and ever-changing environment.
- Professional certifications such as CCNA, MCSA, or PMP are a plus.
Join our team and take on this exciting opportunity to lead our IT systems and drive our company's success.