Big Data Support Engineer

As a Big Data Support Engineer, you will play a crucial role in ensuring the success and satisfaction of our clients

Job Title: Big Data Support Engineer

Location: San Francisco, California, United States

Salary: $92 Per hour

Overview: We are seeking a highly skilled and motivated Big Data Support Engineer to join our dynamic and rapidly growing team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients who utilize our Big Data platform. You will work closely with our development, operations, and customer success teams to ensure the smooth functioning of our Big Data systems and provide top-notch support to our clients.

Key Responsibilities:

• Serve as the primary point of contact for our clients��� technical inquiries and issues related to our Big Data platform.
• Troubleshoot and resolve complex technical issues related to our Big Data systems, including performance, configuration, and integration issues.
• Collaborate with our development and operations teams to identify and implement solutions to recurring technical problems.
• Proactively monitor our Big Data systems to ensure optimal performance and identify any potential issues before they escalate.
• Create and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Participate in on-call rotation to provide 24/7 support to our clients.
• Continuously improve our support processes and procedures to enhance the overall customer experience.

Qualifications:

• Bachelor���s degree in Computer Science, Engineering, or a related field.
• Minimum of 3 years of experience in a technical support role, preferably in a Big Data environment.
• Strong knowledge of Big Data technologies such as Hadoop, Spark, and Kafka.
• Experience with Linux/Unix operating systems and shell scripting.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).
• Excellent problem-solving and troubleshooting skills.
• Exceptional customer service and communication skills.
• Ability to work independently and in a team environment.
• Proven track record of delivering high-quality support in a fast-paced and dynamic environment.

Why Work With Us?

• We offer a competitive salary and benefits package.
• Join a dynamic and diverse team with opportunities for growth and career advancement.
• Collaborate with top industry professionals and work on cutting-edge technologies.
• Be a part of a company that values work-life balance and promotes a positive work culture.
• Enjoy a flexible and remote-friendly work environment.

If you are passionate about Big Data technologies, have a strong customer focus, and thrive in a fast-paced environment, we would love to hear from you! Apply now and join our team of talented and driven individuals.