Key Responsibilities:

Provide technical support to customers via phone, email, and chat in a timely and professional manner
Diagnose and troubleshoot technical issues reported by customers and escalate to the appropriate internal teams when necessary
Document all customer interactions and resolutions in our CRM system
Collaborate with cross-functional teams to resolve complex technical issues
Continuously improve and update technical knowledge by participating in training and self-study
Assist in the development and maintenance of technical support documentation and resources
Participate in on-call rotations to provide after-hours support to customers as needed

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or relevant field
Minimum of 2 years of experience in a technical support role
Strong knowledge of computer hardware and software, operating systems, and networking
Experience with troubleshooting and resolving technical issues in a fast-paced environment
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
Customer-focused mindset and ability to remain calm and professional in stressful situations
Proven ability to multitask and prioritize tasks effectively
Experience with CRM systems and ticketing systems is a plus

Join our team and help us provide exceptional technical support to our customers.

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