Servicenow Cloud Expert

If you are a self-motivated and results-driven individual with a passion for Servicenow cloud platforms, we encourage you to apply for this exciting opportunity

Position: Servicenow Cloud Expert

Location: New York, New York, United States

Salary: $228000 - $256000

Overview: We are seeking a highly skilled and experienced Servicenow Cloud Expert to join our dynamic team. As a Servicenow Cloud Expert, you will be responsible for managing and maintaining our Servicenow cloud platform, ensuring its functionality, security, and efficiency. You will play a critical role in supporting our organization's operations, collaborating with cross-functional teams to identify and implement solutions to improve our Servicenow cloud environment.

Key Responsibilities:

• Manage and maintain the Servicenow cloud platform, ensuring its performance, availability, and security.
• Develop and implement strategies to optimize the Servicenow cloud environment for maximum efficiency and cost-effectiveness.
• Collaborate with cross-functional teams to identify business needs and translate them into technical requirements for the Servicenow cloud platform.
• Configure, customize, and integrate various Servicenow modules to meet business requirements.
• Monitor and troubleshoot any issues with the Servicenow cloud platform, ensuring timely resolution.
• Stay updated with the latest Servicenow features and updates and evaluate their potential impact on our organization.
• Provide technical guidance and support to internal teams and end-users on the Servicenow platform.
• Develop and maintain technical documentation, including standard operating procedures and best practices for the Servicenow cloud environment.
• Participate in the evaluation and selection of third-party plugins and integrations to enhance the functionality of the Servicenow platform.
• Collaborate with vendors and service providers to ensure the stability and reliability of the Servicenow cloud platform.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of hands-on experience in managing and maintaining Servicenow cloud platforms.
• Servicenow Certified System Administrator and Certified Implementation Specialist certifications are required.
• Strong understanding of Servicenow architecture, modules, and integrations.
• Hands-on experience with developing and customizing Servicenow workflows, forms, and UI policies.
• Working knowledge of JavaScript, HTML, and CSS.
• Experience with implementing and managing Service Catalog, Incident Management, Change Management, and Problem Management processes on the Servicenow platform.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to work in a fast-paced and dynamic environment, managing multiple priorities with strict deadlines.

Join our team and be a part of our organization's growth and success.