User details
AC
AC
ABDUL COLE
@abdul_cole_p95djr665
Account Manager
Raleigh, NC, United States
1Follower0Following0Mutual0Post
Member since: Jan 20, 2025IT professional with over 15 years of experience dedicated to driving customer success through expert technical guidance and strong business relationships. Skilled in managing complex network environments, problem resolution, and maintaining confidentiality, I specialize in delivering exceptional support and maximizing product adoption for premium accounts.
• Enhanced Customer ROI: Led initiatives to enhance network performance, achieving a 25% improvement in efficiency through high- and low-level design optimizations
• Relationship Management: Maintained and strengthened business relationships with two of the top ten premium customer accounts, achieving a 90% renewal rate.
• Operational Excellence: Led weekly cadences, knowledge transfers, and technical chalk talks, closing proficiency gaps and increasing operational efficiency by 15%. . Customer Transformation: Drove product adoption through transformation stages, achieving a 30% increase in feature utilization and maximizing customer value.
• Key Technical Areas: TCP/IP, network segmentation, Zero Trust principles, HTTP, HTTPS, SAML, SCIM, Zscaler Platform (ZIA, ZPA, policy configuration and management), JIRA, Salesforce
. Process Automation & Network Efficiency: Delivered automation SD WAN solutions for network efficiency, achieving a 20% improvement in performance.
• Fault Analysis & Preventative Maintenance: Conducted advanced fault analysis and preventive maintenance, reducing downtime by 30%
• Stakeholder Reporting: Reported network status to key stakeholders, enhancing transparency and decision-making efficiency by 15%.
• Supported stakeholder engagements through technical discussions and problem-solving, optimizing system reliability and availability. . Technical Problem Solving & Troubleshooting: Provided advanced technical assistance, resolving 90% of customer issues on the first interaction.
• Issue Resolution: Replicated and debugged complex product-related issues, improving solution delivery times by 25%.
• Key Technical Areas: Silverpeak SD-WAN technology
. Team Leadership: Led a team of six engineers in executing multiple technical projects, achieving a 98% project completion rate on time and within budget.
• Resource Alignment: Created and maintained detailed project plans, ensuring proper resource alignment and boosting deployment success by 20%.
• Strategic Collaboration: Analyzed business requirements and collaborated with vendors, enhancing network performance by 30%.
• Network Improvement: Provided research and analysis, developing high & low- level designs that resulted in a 25% improvement in network performance.
• Key Technical Areas: Cisco Routers/Switches, OSPF, STP, VPNs
• Relationship Management: Managed business relationships for premium customer accounts, achieving a 95% customer satisfaction rate.
• Technical Deliverables: Completed over 25 technical network vulnerability assessments, enhancing network security for premium accounts.
• Data Innovation: Developed statistical data portfolios for QBRs, driving a 20% ROI increase for leadership teams.
• Team Strategy: Identified training needs and managed daily operations of nine network consultants, improving efficiency by 15%.
• Operational Excellence: Led weekly customer account reviews and technical chalk talks, closing proficiency gaps by 10%.
• Key Technical Areas: Cisco Collaboration (Mobile & Telepresence)
• Strategic Planning & Resource Optimization: Designs and implements strategic business plans, while effectively aligning resources to achieve organizational objectives. . Team Leadership & Mentoring: Leverages mentorship and strong leadership skills to foster team development, optimize operations and drive sustained organizational growth.
• Budget Optimization: Streamlined operational budgets, reducing costs by 10% through process upgrades.
• Stakeholder Collaboration & Management: Facilitates seamless collaboration with Nike stakeholders and brand ambassadors ensuring effective planning and coordination. Skilled in managing and streamlining mergers with partnering organizations to achieve strategic alignment and mutual success.
• Communication Efficiency: Established systems to improve communication efficiency, increasing operational effectiveness by 20%.
• Technical Requirements Gathering: Collaborated with sales and clients to gather technical requirements, facilitating secure VPN tunnel setups.
• Documentation Development: Created technical documentation for system deployments, enhancing deployment accuracy by 20%.
• Remote Access Solutions: Configured and implemented IPSec VPN and Site-to- Site VPN, improving remote access security by 25%.
• Network Configuration: Configured VLANs, VTP, EtherChannels, and more, optimizing network performance by 15%.