Alexander Nordvall

As a Business Intelligence Consultant, I specialize in transforming organizations through data-driven insights. My role involved close collaboration with stakeholders to identify and implement data-driven solutions that bring substantial value to their operations. My expertise is centered around analyzing needs and translating them using tools such as SQL, Excel, and BI software. This analytical approach allows me to uncover valuable trends and insights that contribute to informed decision-making.

Creating impactful data visualizations is a key aspect of my skill set, enabling easy comprehension and actionable insights for stakeholders. Whether this might be in the form of reports or dashboards, my main goal is always to create data visuals that tell an accurate story.

In addition to analysis and visualization, I excel at developing and implementing tailored BI solutions.

I am skilled at managing tasks, including data warehousing, ETL processes, and building customized reports. Getting data from source to data model to visualization.

Empowering stakeholders through training and support was a crucial part of my old role. I’m dedicated to equipping teams with the skills to leverage BI solutions effectively. My role also included educating and informing stakeholders on how to use data insights to drive decision-making and business growth confidently.

Achievements earned in this role:

Building BI solutions from scratch, using tools to Extract, Transform, and Load data into models and storage.

I learned what it takes to be a good consultant, be transparent, be a good listener, and communicate well.

Learning to be the person who finds the answers if you don’t know it. Then figure it out together. A solution that works can always be found.

As a billing coordinator at Viasat AS, I managed billing processes and debt collection operations. This involved working closely with various teams, including marketing, CRM, tech, and customer service, to ensure the seamless coordination of billing activities.

Central to my responsibilities was overseeing the invoicing for Viasat AS's private customers. I distributed invoices using different channels and handled processes related to sending invoice reminders. I also acted as a billing expert in legal situations where contested debts needed attention. Furthermore, I provided third-line support to the customer service team, aiding in the implementation of new procedures for invoicing and debt collection.

A significant part of my role revolved around ensuring smooth operations. This included reporting invoice data to the finance department, managing payment files from the bank, and handling remittance files from debt collection. I collaborated closely with other departments, like finance, marketing, and customer relations, to ensure smooth billing and a great customer experience.

In addition to my regular tasks, I participated in system testing to ensure the successful integration of new updates and functionalities in the CRM systems. Moreover, I retrieved valuable report data from the CRM system database (Oracle). As third-line customer service support, I promptly addressed system-related issues, contributing to the efficient resolution of challenges.

This experience enriched my understanding of billing systems, CRM platforms, customer service dynamics, and debt collection processes. I gained valuable insights into managing billing operations and the crucial role of accurate billing in delivering an enhanced customer experience.

Achievements earned in this role:

Gained Financial insights and billing process.

Conduct debt collection and reminder processes.

How to do financial reporting with billing analysis.

Understanding of marketing and customer communications.

At NENT, I played a crucial role in the Tech Team, focusing on the technical aspects of product delivery, customer service, and communication. As the only DBA/BI developer, I had a central role in managing tasks related to data-driven business operations.

My time at NENT was a blend of challenges and learning opportunities. I worked on enhancing BI reporting processes and optimizing data flow. Additionally, I contributed to various projects where I utilized my understanding of company data to explain Viasat Norway's business logic.

Beginning with customer support and progressing to billing coordination, I gained insights into how customer service systems aligned with business objectives. My proficiency in using tools like CRM and Order Management grew.

My responsibilities included maintaining databases, implementing automated reporting functions, overseeing data models (including segmentation and tabular models), and creating BI reports and dashboards. Furthermore, I supported the customer service team by addressing system-related issues.

This role taught me practical experience in Business Intelligence, Business Logic Design, CRM systems, Data analysis, and Order Management Systems. This experience has equipped me with a versatile skill set that I am prepared to contribute to any organization.

Looking back, my time as a DBA and BI Developer at NENT was a growth journey that allowed me to connect data, technology, and business logic effectively.

Achievements earned in this role:

Hands-on experience building a BI Solution from scratch.

Learning Database maintenance, T-SQL, and Stored Procedures.

Database error handling.

Data Base toning and performers upkeep.

I work with servers both on and off-premises, as well as linked servers and gateways.

I used my entrepreneurial qualities to embark on a business development journey, where I contributed by identifying opportunities and keeping the business profitable.

In 2020, I took part in launching a Swedish water brand on the American market.

I played a role in optimizing the online platform, marketing, and prioritizing SEO enhancements.

I researched sales opportunities, supply chains, and shipping options. For example, I collected and used the information to help us make the right decisions when selecting a US order fulfillment partner.

With my sales expertise, I established valuable connections in the food service industry.

I built relationships with suppliers and distributors, expanding the brand's reach and navigating the intricacies of the US beverage market. I analyzed costs, including shipping, storage, and order fulfillment, to identify profitable sales channels.

Unfortunately, the Swedish brand expanded to multiple markets quickly and ran out of money. Without marketing, new customers could not find us, and distributors did not want to carry our brand. Eventually, the brand had to pull out of the American market to secure the marketers it already had.

Achievements earned in this role:

That the answers to your challenges may be found after turning every rock.

Building anything, especially a new brand, takes time.

You are only as strong as your customers and your team.

Using data to guide your way will help you make fast and more accurate decisions.

And sometimes, no matter how hard you fight and work for your goals, things outside of your control may stop them.

My professional journey began as a Telemarketing Agent, where I engaged in promoting and selling products and services through outbound calls. My days were filled with identifying customer needs, aligning them with suitable offerings, and addressing objections to provide effective solutions. Processing orders, managing customer data in the CRM system, and conducting market research to gauge customer preferences and competitors' strategies were all integral aspects of my role.

Transitioning to a Customer Service Agent, I took on the responsibility of handling diverse inquiries from subscribers. Guiding them through subscription plans, addressing billing queries, and assisting with account management and cancellation requests formed the essence of my interactions. Simultaneously, I delved into troubleshooting technical concerns related to the subscription service. Escalating complex matters when needed and ensuring prompt complaint resolution were pivotal elements of my role. I diligently followed up with customers to ensure their satisfaction, while also suggesting additional services when suitable. Performance metrics and goals like average handle time, first call resolution, and customer satisfaction became benchmarks of my success.

Through these experiences, I learned the art of effective communication, the value of problem-solving under pressure, and the significance of customer-centric approaches. Facing complex scenarios and adapting to evolving roles has enriched my skill set, nurturing my ability to maintain customer relationships and drive successful outcomes. The diverse challenges and triumphs I encountered have laid a strong foundation for my journey ahead.

Achievements earned in this role:

How to deliver high-standard customer service.

I became a customer service coach and provided education for new recruitments.

Understand the challenges of customer support.

I learned how to be a flexible problem solver, and I achieved the highest proficiency level in First-Time-Resolution.

How to effectively communicate sales messages.