User details
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Amer Araj
@amer_araj_9ke50v0y0
Account System Administrator
Detroit, MI, United States
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Member since: Jan 22, 2025Dedicated IT professional with extensive experience in overseeing multi-site IT operations, user support, and system administration. Proven track record in managing diverse technical environments and exceeding performance expectations.
• Led the on-boarding of new clients by assessing and documenting network environments, hardware, applications, and security configurations for seamless integration
• Developed and maintained comprehensive IT documentation, enhancing project clarity and client communication
• Delivered exceptional client experiences through effective support and solution deployment
• End-to-end IT solution deployment, with experience in Windows Server (2008-2022), advanced TCP/IP networking, and O365/Azure administration and troubleshooting . Proficient in Active Directory, Group Policy, and familiar with networking concepts including routing, switching, and VLANs
• Administrating and configuring VMware vCenter, vSphere 7.0 and ESXi covering over 1000 servers
• Upgrading POS Windows Server 2016 to Windows Server 2019 - migrate, restore data, and test
• Utilizing Kaseya and running PowerShell automation scripts. Some debugging . Work with on-site theatre staff to support the replacement of existing POS Server hardware, migrate VMs
• Utilizing CyberArk for password compliance
• Using Dameware to verify and confirm successful upgrades
• SQL (SSMS) backup, migration, testing and troubleshooting
• Supporting remote theatre staff over the phone, text, and email
• Conveying technical solutions regarding installing and configuring PC and BIOS setup to non-technical theatre staff
• Proven experience in lab environments and digital solutions implementation
• Proficiency in LAN, WAN, firewall debugging, and operating systems
• Knowledge of Microsoft Cloud Device Management and Azure AD
• Adaptable to evolving technology and a commitment to cybersecurity principles
• Analyzed and resolved daily challenges in lab and greenhouse environments
• Documenting projects and incidents using tools such as JIRA and Service now
• Managing small projects in a digital Lab environment, collaborating with a project manager
• Providing ongoing consultation to customers and stakeholders for digital solutions and security measures
• Vulnerability management and remediation using Nessus, ensuring proactive security measures
• Successfully patching, updating, and securing endpoints with Ivanti Landesk, enhancing system reliability . Orchestrating the planning and execution of a major PC and laptop refresh and deployment, optimizing hardware resources and user experience
• Conducting asset management using Fresh Service, maintaining accurate records of IT assets and licenses
• Addressing and resolving help desk tickets efficiently in the Fresh Service ticketing system, ensuring minimal downtime and user satisfaction
• Managed IT operations for Six animal hospitals in MI and IL
• Troubleshot various ultrasound, oncology and xray equipment
• Administered Windows Server 2012-2019, terminal, and print server infrastructure
• Onboarded/offboarded users via AD, OKTA, SSO, and O365 setup
• Conducted desktop/laptop, printers and scanners support, reimage, and configuration . Demonstrated a strong understanding of the CIA triad and MITRE ATT&CK framework
• Consistently met or exceeded performance expectations in quarterly and yearly reviews
• Maintained and supported network infrastructure
• Led a team of four technicians, overseeing support for 16,000 machines across multiple locations, ensuring smooth operations and user satisfaction
• Provided hands-on desktop support to 4,000 users in a corporate environment, resolving technical issues promptly and effectively
• Diagnosed and resolved package installation, updates, and OS deployment issues by analyzing SCCM logs, maintaining system integrity
• Managed daily backup and configuration of 35 to 70 laptops and desktops, ensuring a swift deployment process using SCCM and USMT
• Achieved promotion to Team Lead of the project after only Six months in recognition of outstanding performance
• Performed imaging, PC refreshes, and patch management, ensuring hardware and software reliability