User details
BP
BP
Brittany Price
@brittany_price
Customer Support Agent
East Fayetteville, NC, United States
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Member since: Jan 23, 2025• Assisting an average of 20-30 customers daily via the AgentOS web-based chat platform, resolving complex service-related inquiries.
• Achieved a 95-98% customer satisfaction rating while addressing issues related to video, Internet, and phone products.
• Utilizing advanced diagnostic tools to troubleshoot and maintain seamless communication and technology services, with a resolution success rate of 96%.
• Coordinating approximately 50 escalations weekly with local management to determine the necessity of field technician visits, ensuring efficient resolutions.
• Successfully processed 100-150 chats weekly, while documenting account actions with 99% accuracy and adhering to quality standards.
• Consistently delivering exceptional customer experiences, contributing to Spectrum's industry-leading reputation for service excellence.
• Provided academic support to the New School’s diverse 7,000+ student population as a programming and software tutor.
• Facilitated students with debugging issues with homework projects and webpage development
• Taught students how to use software applications such as Photoshop and MAYA
• Assisted 17,000+ students and staff with software installation, malware/virus removal, and network connectivity.
• Floor managing including training new technicians and collaborating other technicians to troubleshoot software issues.
• Managed the Digital Makerspace which included the VR and 3D printing stations.
• Used ticketing systems to manage software issues, troubleshoot, and escalate tickets when necessary
• Took calls from UNCW professors, students and staff about software issues and ticket updates
• Worked in-person with staff, professors, and students to troubleshoot technical issues with their devices