

Dedicated IT professional with over six years of experience in system administration, IT infrastructure, and technical support. Proficient in managing and maintaining server environments, configuring Microsoft administration tools, and implementing security measures to ensure system integrity. Skilled in collaborating with cross-functional teams to execute change, release, and configuration management processes. Experienced in providing technical expertise, documenting system activities, and ensuring compliance with organizational standards.
• Managed and secured server environments using advanced administration tools to ensure system availability and security compliance.
• Implemented and monitored backup solutions to guarantee data integrity and disaster recovery readiness.
• Documented system activities, procedures, and standards to maintain operational transparency and consistency.
• Collaborated with cross-functional teams to resolve technical issues and ensure seamless system integration.
• Maintained and administered Windows servers, including patch management, updates, and configuration enhancements.
• Supported incident management processes by troubleshooting server issues and escalating unresolved cases.
• Created and managed server accounts while adhering to organizational policies and standards.
• Enhanced system security by applying necessary measures, including updates and monitoring.
• Managed IT infrastructure and coordinated technical support in high-pressure environments.
• Trained personnel in system operations, security protocols, and IT best practices to enhance team performance.
• Supported mission-critical operations by maintaining system availability and implementing technical solutions.
• Successfully implemented server backup and recovery solutions, ensuring 100% data integrity during outages.
• Reduced server downtime by 20% through proactive monitoring and incident resolution at Maxar Technologies.
• Managed IT assets and systems valued at over $20M in the Army National Guard, maintaining operational readiness.